Return and Exchange Policy

WHAT IS YOUR POLICY FOR RETURN OR EXCHANGE?

You have seven days from the date of delivery to request a return or exchange if:

At the time of delivery, the item(s) is faulty, damaged, or defective.
The product(s) must be unused and in their original packaging, complete with labels and protective stickers.
The product received is not correct.

We take advance payments on custom made orders.

No Returns & Exchange on Clearance Sale.

Refund amount of your product will be processed in 7-10 working days.

HOW DO I APPLY FOR THE RETURN?

Within 7 days of delivery, you must notify us by writing to info@ecobrightlighting.com or WhatsApp (0342) 8525564. Ecobright Lighting examines each dispute on an individual basis and strives to be fair to both parties.

In the event of a defective/faulty/damaged item, a replacement will be sent. Before any claims can be processed, you must email photographic evidence of the defective item to info@ecobrightlighting.com within 7 days of purchase.

Please keep in mind that customers are responsible for the cost of returning items to us. Note: Replacement Charges of Rs.190/= will be applicable.

In addition, if a defective piece is received by the customer, the cost of delivery will be reimbursed via bank transfer.

WHEN WILL MY RETURN BE PROCESSED?

We aspire to process all returns within 5-7 business days of receipt.
Please allow up to 14 working days for your return to be processed during busy sales events.

WHAT IS YOUR POLICY ON SIZE EXCHANGE?

If you are dissatisfied with the order and would like to receive something different, you may return it to Ecobright Lighting by contacting us via email at info@ecobrightlighting.com within 7 days of the delivery date.

The product(s) must be unused and in their original packaging, complete with labels and protective stickers.

Do you offer REFUNDS?

Yes, we do refund if the product is damaged and the product received does not match the product you ordered.
Shipping and handling charges will not be refunded in the event of a refund.
The refund must be processed within 7-10 working days.

SALE & DISCOUNTED PRODUCTS RETURNS

Exchanges during a sale or on a discounted product are only possible if the product received does not match the product you ordered.
Certain scenarios make it difficult for us to support returns and exchanges. Examples of such scenarios include, but are not limited to:

The exchange request is made outside of the time frame specified.
The product has been harmed as a result of use.
The item had been tampered with.